Difficult Conversations: How to Discuss What Matters Most
SKU: 0143118447 (Updated 2023-01-11)
Price:
US$ 13.79
Description
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
Features & details
Penguin Books
EAN: 9780143118442
ISBN: 9780143118442
Manufacturer: Penguin Books
Brand: Penguin Books
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